Shipping Policy

Shipping Policy

At ChildDress Store (operated by Kaventa Limited), we are committed to delivering your little one's clothing and accessories swiftly, securely, and with utmost care. Below you will find detailed information regarding our shipping rates, delivery timelines, and handling procedures.


1. Shipping Rates & Free Delivery

Free Standard Shipping: On all orders totaling 27.00 € or more.
Standard Flat Shipping: A flat rate of 5.99 € applies to orders under 27.00 €.

2. Processing & Transit Timelines

Total delivery time consists of two parts: Order Processing Time and Transit Time.

Stage Estimated Duration Description
Order Processing 1 – 3 Business Days Item inspection, careful packaging, quality check & carrier pickup.
Standard Transit 7 – 12 Business Days Air/ground carrier transit directly to your shipping destination.

3. Shipping Guarantee & Insurance

To ensure complete peace of mind, we offer an optional Shipping Guarantee at checkout.

  • Loss Protection: Immediate reshipment or refund if your parcel is verified as lost during transit.
  • Damage Protection: Expedited replacement if items arrive damaged or broken in transit.
  • Priority Handling: Dedicated support tracking and direct claims management.

4. Order Tracking

As soon as your parcel is dispatched, you will receive an automatic shipping confirmation email containing your tracking number and a direct tracking link. Please allow the tracking status to synchronize after the carrier scans the parcel into their facility.

5. Delivery Address & Unsuccessful Delivery

Please verify that your shipping address, apartment/unit number, and contact phone number are fully accurate at checkout. We cannot be held liable for delayed or failed deliveries caused by incorrect or incomplete addresses entered by the customer.

6. Contact & Business Information

If you have any questions regarding your shipment, tracking details, or order status, please reach out to our customer care team:

Store Name: ChildDress Store
Operating Company: Kaventa Limited
Customer Support Email: service@childdressstore.com
Business Address: RM 518, 5/F, 143 WAI YIP ST, KWUN TONG, HONG KONG

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