FAQS
Help Center
Frequently Asked Questions
Find fast answers regarding sizing, fabric safety, order processing, delivery, and returns.
1. Sizing & Fit
How does sizing run for boys and girls apparel?+
Our apparel is designed according to standard international age ranges (from toddler 2–3Y up to teen 13–14Y). If your child is between sizes or taller than average, we recommend ordering one size up to allow comfortable room for growth.
Do leggings, joggers, and shorts have comfortable waistbands?+
Yes. All of our leggings, joggers, and casual shorts feature pinch-free, stay-put elasticated waistbands designed for unhindered active play and all-day ease.
How do I select the right shoe size for my child?+
Our footwear (including mesh trainers, double buckle sandals, clogs, and ballerina flats) uses standard UK/EU shoe sizing. Please check our Size Guide or reach out to us at service@childdressstore.com if you need sizing assistance.
2. Materials & Garment Care
Are the fabrics gentle on sensitive skin?+
Yes. Our pyjama sets, cami vests, multi-pack underwear, and daily tees are crafted with soft, breathable cotton and skin-safe dyes, keeping delicate skin comfortable without scratchy seams or harsh chemicals.
What is the best way to wash and maintain these garments?+
We recommend machine washing in cold or lukewarm water (max 30°C) with gentle detergent. For graphic tees and printed pyjama sets, turn the garments inside out before washing and line dry or tumble dry on low.
3. Shipping & Delivery
What are your shipping rates and free shipping threshold?+
We provide Free Standard Shipping on all orders totaling 27.00 € or more. For orders below 27.00 €, a flat standard delivery rate of 5.99 € is applied at checkout.
How long does order processing and transit take?+
Orders are processed, quality-inspected, and dispatched within 1–3 business days. Standard transit typically takes 7–12 business days. You will receive an automated shipping confirmation with tracking details once dispatched.
What is covered under the Shipping Guarantee?+
Our optional Shipping Guarantee provides complete protection against transit damage or lost parcels. If any issue occurs during shipping, contact service@childdressstore.com for an immediate priority reshipment or refund.
4. Returns & Refunds
What is your return policy?+
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all brand tags and packaging intact. To initiate a return, email us at service@childdressstore.com.
Who pays for return shipping?+
If you receive a damaged, defective, or incorrect item, return shipping and replacements are fully covered by us or your Shipping Guarantee. For preference or sizing returns, return postage is the responsibility of the customer.
Still have questions?
Our customer care team is always here to assist you with sizing advice, tracking, or orders.
Email: service@childdressstore.com